I get many questions regarding what is covered in the warranty for your notebook. People assume that everything should be covered, but that is not quite the case. Typically, your warranty covers the following:
Hardware
Your laptop is covered from any hardware failures for the duration of the warranty. An example would be if the hard drive failed - in this case, they would replace the hard drive for you. This covers hardware failure, not you wearing out the machine. Most warranties are parts and labor - that is they will replace the defective part and install it for you for no charge.
What your warranty does not cover:
- Neglect
If you do not take adequate care of the laptop, your warranty does not apply. Examples such as dropping the laptop on the floor, smashing the screen, and leaving the laptop out in the rain are instances where your warranty does not apply.
- Batteries
Even though your computer comes with a battery, it is only covered for manufacturing defects. If you do wear out the battery during your warranty coverage, it will not be replaced under warranty - if you read the fine print in your warranty agreement, it does not include consumable items - which is what your battery is.
- Dead pixels, hot pixels, or stuck pixels
On LCD screens, you can get dead pixels, hot pixels, or stuck pixels. Your screen is made up of pixels or dots of light. Over time, you will get some dead pixels (a pixel that remains unlit), hot pixels (a permanently lit white pixel), or stuck pixels (a pixel that stays a solid color - either red, green or blue.) Be sure to read your warranty details as to what the coverage is for your screen - some will cover replacement of the screen depending on the number of problem pixels, but most do not cover problems with the pixels on your screen.
Just like any other agreement, be sure to read what your warranty covers and what it does not. What has been discussed in this article should not be taken as absolute, rather it highlights the items that are commonly not covered under your notebook's warranty.
